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Refund Policy

Last updated: 5 May 2026

Refund Policy

Last Updated: [Date]

At Anthrax Key Shop, we are committed to providing high‑quality digital license keys and ensuring a fair experience for our customers. This Refund Policy explains the conditions under which refunds may be granted for purchases made on our website.

1. Eligibility for Refund

Refunds are granted at our sole discretion and only under the following circumstances:

  • Unused Key: The license key has not been activated or used on any device. If the key remains unused, you may request a refund within [X days, e.g., 7 days] of purchase.
  • Duplicate Payment: You were charged multiple times for the same order due to a payment system error. We will refund the duplicate charges after verification.
  • Defective/Non‑functional Key: The key we delivered does not work despite correct activation steps and our support team is unable to resolve the issue. In this case, a refund may be offered after our investigation.

2. When Refunds Are NOT Granted

Due to the digital nature of our products, we cannot provide refunds in the following situations:

  • Key Already Used: Once the license key has been activated or marked as used on any device, it becomes permanently tied to that device and cannot be resold or reused. Therefore, no refund will be issued if the key has been activated.
  • Change of Mind: If you no longer need the key after purchase, even if unused, refunds are not guaranteed (except within the unused period as stated above).
  • Incorrect Selection: Choosing the wrong duration, device limit, or software product during checkout does not qualify for a refund. Please review your order carefully before payment.
  • Failure to Meet System Requirements: The key may require specific hardware or software versions. It is your responsibility to ensure compatibility before purchase.

3. How to Request a Refund

To initiate a refund request, please follow these steps:

  1. Contact our support team via email at [support email] or through our Discord support channel.
  2. Provide your Order ID, the email address used for purchase, and a detailed explanation of the issue.
  3. If the key is claimed to be unused, we may verify its activation status through our systems before processing the refund.

We aim to respond to all refund requests within 24–48 hours.

4. Refund Process

Once your refund is approved:

  • The refund amount will be credited back to the original payment method within [X] business days, depending on your bank or payment provider.
  • If the refund is due to a duplicate payment or key defect, the full amount will be returned. For unused key refunds, a small processing fee may be deducted (if applicable, we will inform you beforehand).
  • Upon processing the refund, the associated license key will be permanently revoked.

5. Exceptions & Special Cases

Any refund outside the stated policy is considered on a case‑by‑case basis and remains at our absolute discretion. We reserve the right to modify this Refund Policy at any time; changes will be effective upon posting the updated version on our website.

6. Contact Us

If you have any questions about this Refund Policy, please reach out to us:

We value your trust and strive to make every experience with Anthrax Key Shop satisfactory.